1. Sample Policy
A: Free samples are available; the buyer only needs to cover the international express courier costs.
A: Free samples are available; the buyer only needs to cover the international express courier costs.
2. Customization & Prototyping
A: We fully support customization, including logo printing, colors, dimensions, height, and surface treatments (frosted, silk-screen, etc.). To open a new mold, please provide a physical sample or technical drawing; prototyping is available for your approval.
A: We fully support customization, including logo printing, colors, dimensions, height, and surface treatments (frosted, silk-screen, etc.). To open a new mold, please provide a physical sample or technical drawing; prototyping is available for your approval.
3. Specifications & Materials
A: Our caps are made of combined aluminum and plastic, fitting neck sizes from 8mm to 32mm. Available liners include PE, Butyl Rubber, and Silicone Rubber.
A: Our caps are made of combined aluminum and plastic, fitting neck sizes from 8mm to 32mm. Available liners include PE, Butyl Rubber, and Silicone Rubber.
4. Primary Applications
A: Primarily designed for sealing pharmaceutical glass vials and bottles, as well as premium cosmetic packaging.
A: Primarily designed for sealing pharmaceutical glass vials and bottles, as well as premium cosmetic packaging.
5. Lead Time
A: For standard orders, the lead time is approximately 15 working days during the off-season and 1 month during peak seasons. (The mold development timeline will be discussed separately based on the drawing complexity.)
A: For standard orders, the lead time is approximately 15 working days during the off-season and 1 month during peak seasons. (The mold development timeline will be discussed separately based on the drawing complexity.)
6. Payment Terms
A: Payment is required after confirming the Proforma Invoice (PI). We accept T/T (bank transfer), PayPal, and Western Union.
A: Payment is required after confirming the Proforma Invoice (PI). We accept T/T (bank transfer), PayPal, and Western Union.
7. Defective Product Policy
A: Should you receive any defective items, we offer two hassle-free solutions: free replacement in your next shipment, or a direct credit towards your future orders.
A: Should you receive any defective items, we offer two hassle-free solutions: free replacement in your next shipment, or a direct credit towards your future orders.
8. How to Order
A: You can email us or send an inquiry via the platform with your detailed requirements (quantity, specifications, customization needs). We will then propose the best solution and issue a PI for your confirmation.
A: You can email us or send an inquiry via the platform with your detailed requirements (quantity, specifications, customization needs). We will then propose the best solution and issue a PI for your confirmation.
9. Company Profile
A: We are a professional trading company working closely with ISO-certified factories. We act as your dedicated offshore project manager, ensuring strict quality control throughout production and handling all logistics so you can receive high-quality custom products seamlessly.
A: We are a professional trading company working closely with ISO-certified factories. We act as your dedicated offshore project manager, ensuring strict quality control throughout production and handling all logistics so you can receive high-quality custom products seamlessly.
10. Shipping Methods
A: We support FCL, LCL, air freight, and express door-to-door services. We are also flexible in accommodating your own designated freight forwarders.
A: We support FCL, LCL, air freight, and express door-to-door services. We are also flexible in accommodating your own designated freight forwarders.
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